Where can I pick up the keys to my new home?
When you are moving in

You have two ways to obtain the keys:

  1. You can pick them up yourself

  2. In certain areas° you can order a key courier to bring the keys to you for a fee

Please note that whichever way you choose, the keys are given only to the person who has signed the lease with SATO. We do not hand over the keys in exchange for a mandate.

Instructions when picking up the keys yourself

You will find the address of the key management location either on the email we sent you or (if you signed the lease in person) in the back pocket of the 'Enjoying you home' guide.

Please do not receive the keys directly from the previous resident. We are keeping record of the keys, and will charge you for the possible missing ones when you move out.

When picking up the keys, prepare to present

  • your valid official ID (such as driving licence or passport)

  • signed lease agreement°°

  • receipt of the safety deposit payment (if the deposit is €0, it shows on the lease)

We only give the keys to the person or persons who have signed the lease.

Instructions when ordering a key courier to bring your keys

As SATO resident you can order a key courier to carry your home keys. For a new SATO resident the price is €29.90, and if you are moving from one SATOhome to another, the price is €14.95.

  • If you are moving into a SATOhome for the first time, please order the courier here

  • If you are moving from one SATOhome to another, please use OmaSATO to order the courier - OmaSATO recognises you as a SATOhome shifter and offers you the service for half the price.

The key courier will deliver the keys to you in a two hour time window you have agreed upon. Please remember, you need to be available for the whole two hours in the agreed meeting place. For this price you cannot agree on a specific time.

When receiving the keys, prepare to present to the courier

  • your valid official ID (such as driving licence or passport)

  • signed lease agreement

  • receipt of the safety deposit payment (if the deposit is €0, it shows on the lease)

Please note, the key courier only carries the keys, but not store them. If you want to pick up the keys yourself, please do not order a courier. The key courier is SATO's partner, not part of SATO, and therefore can only help you with the courier service related questions.

General instructions

You will get the keys to your new home on the first day your lease agreement is valid. If that day falls on a weekend or public holiday, you will get the keys on the following working day after 12.00 midday.

If you need extra keys, you can order them via OmaSATO.

Contact us as soon as you can via OmaSATO if you lose a key. For rekeying prices see the List of customer charges.

°The key courier operates in Helsinki, Vantaa, Espoo, Kauniainen, Kirkkonummi, Järvenpää, Kerava, Tuusula, Nurmijärvi, and Porvoo.
°°If you’ve signed the lease agreement electronically, you can show it, for example, on your phone when you pick up the keys.

When you are moving out

Once you’ve cleaned the apartment and moved your belongings to your new home, return the keys of your old home no later than by 12:00 midday on the business day following the date of termination of your lease agreement.

You have two ways of doing this: You can take the keys to the key management yourself, or you can order a key courier° to carry the keys for you for a fee.

  1. If you take the keys yourself, you can check the drop-off place's address from the lease temination instructions email we have sent you, or call our customer service. We recommend you also check the opening hours beforehand.

  2. If you order a key courier to carry your keys, you get the service for €29.90. Please take note that the courier only carries the keys, but does not store them. So if you want to take the keys to the key management yourself, please do not order the courier.

  • If you are moving to another company's apartment, please order the courier here.

  • If you are moving from one SATOhome to another, please use OmaSATO to order the courier - OmaSATO recognises you as a SATOhome shifter and offers you the service for half the price.

  • When you return your keys via the key courier, the courier photographs the keys and carries them in a closed envelope to the key management.

Also remember to return any high-security lock and car parking space heater outlet keys. Please leave the high-security lock unlocked when you move out.

It’s really important that you do not give your home keys directly to the next resident. We keep a record of the keys and will invoice you for any missing keys and re-keying of locks.

°The key courier operates in Helsinki, Vantaa, Espoo, Kauniainen, Kirkkonummi, Järvenpää, Kerava, Tuusula, Nurmijärvi ja Porvoo.