You and issues related to your home and home building are taken care of by a large team of property maintenance professionals, such as the maintenance company and the building manager. For their names and contact details see the notice board, OmaSATO or your building's pages on the SATO website. Here is the list of cases, in which the maintenance company or the service manager will help you.

Contact the maintenance company

• in all urgent cases, such as if there is a water leak in your home or in a communal area of your building

• if you need an extract from the register of occupants

• if you would like to have changes made to the nameplate on your door

• if you would like to hire a car parking space or sauna turn

• you have forgotten your key

• if your home is too cold or warm or if the ventilation system is not working

• if you notice a defect or other problem in your home, the building's communal areas or equipment or the upkeep of the outdoor areas

• in case of any emergencies regarding the functioning of a lift, call directly to the lift servicing company (see the lift wall for contact details)

Contact the service manager

• in administrative and financial issues related to the property (such as maintenance contracts and waste management)

• if the maintenance company has not responded to your request for repair work within a reasonable period of time

• any disturbance issues

• residential cooperation

• apartment repairs and inspections

• if you would like to renovate your home by yourself or make amendments or extra installations

• if you think there may be damage to your home caused by moisture or other defects or omissions that may pose a risk to residents or the property, please report this without any delay to the maintenance company as well as the building management company

SATO customer service will always help

Our customer service staff will be happy to help you whenever you need help and do not know who to contact. There are several ways to contact our Customer Service.

You can

• call us on 020 334 443

• email asiakaspalvelu@sato.fi

• ask for advice from our live chat support staff

• contact us through OmaSATO

• post questions and comments on our Facebook page

Prepare yourself for difficult situations by reading the emergency plan »