What does the rent consist of, and what to do, if I have payment difficulties?

At SATO we aim to reach a good balance between price and quality in the rents charged for our apartments. The rents of interest-subsidised and non-subsidised rental homes are determined on the basis of market rates and the rents of those financed on state-subsidised ARAVA loans on the basis of the cost correlation principle. In ARAVA buildings a rent equalisation model is used to determine the rents between the buildings.

Any long-term renovation needs are also anticipated in rents.

Yearly rent review and payment summary

SATO will send all rented homes information about the rents for the next year by post. The letter will include a rent payment summary document that specifies all the necessary information relating to rent payments, such as the name of the lessor company, bank account number, reference number, payment date and amount of rent., its start date and more detailed information relating to rent payment (incl. bank account and reference number).

Please note that SATO will not send you a new rent slip every month. Instead, the rent payment summary will serve as the invoice for the entire year. We will only send you a new summary if any of the details change. All the information in that summary will remain valid until you receive a corresponding new summary from us (usually once a year).

Your lease agreement specifies the principles of rent reviews. Your new rent is affected by issues including property maintenance costs and market prices. Each rent review takes into consideration issues including each property's own maintenance costs, apartment-specific differences and the local rent level in the area. Rent reviews are also based on the terms and conditions of your lease agreement.

Pay on time and using the correct information

Make sure you comply with the due dates and information (such as the reference number) sent to you by SATO to ensure your payment is made correctly. The due date for rent payments is the 2nd day of each month.

With e-invoicing you will receive the information required for your rent payments directly into your own online banking service (web bank) every month. You can then pay the rent via the online banking service. The advantage of e-invoices is that your rent payment information is always up-to-date and ready for use in the e-invoice. You can order the e-invoices via your own bank’s online banking service.

With e-invoicing you can also select the 17th of each month as the payment date for rent payments instead of the 2nd day. If you want to change the payment date, please contact SATO Customer Service after you have activated e-invoicing in your banking service so that we can enter the change of payment date in your invoicing details.

Remember to mark SATO-Konserniyhtiöt/SATO Oyj as the invoicing company ("laskuttajayhtiö").

More information on e-invoice (in Finnish) »

Let us know if you have payment difficulties

If your rent payment is overdue, we will send you a payment reminder. If you know in advance that you will not be able to pay your rent on time, please contact SATO Customer Service immediately. We will still charge you for the costs payable for a payment reminder and delay in payment in accordance with our normal procedure, but by contacting us you may be able to avoid the transfer of your overdue invoice to legal debt collection. If you fail to pay your rent for two months, we will file an application for a summons with a District Court.

If you live in Helsinki, you can contact the City of Helsinki housing advisers in problem situations.

Check if you can get housing benefits

You should check if you are eligible to receive support towards your housing costs. To do this, you can use the calculator found on the Kela website. You can also fill in the benefit application form on the Kela site.

We can also agree under your lease agreement that any housing benefits will be paid by Kela directly to SATO. This means you will only need to pay the difference between the rent and the benefit to SATO.

SATO uses an electronic data transfer system with Kela regarding housing benefit issues. The system is used for all housing benefits. As a SATO customer you will not need to submit housing-related enclosures to Kela when applying for a new housing benefit or for benefit reviews. Kela will receive the necessary information electronically from SATO's information system.

Information transferred electronically includes information about the lease agreement, housing expenses and payment details for the payment of rent directly to the lessor. Kela will also receive information about any renovation or modernisation carried out on the property. Electronic data transfer helps ensure the information submitted to Kela is correct.