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Customer first

Customer first is one of our three strategic development programmes aimed to improve our service. The idea behind the name of the programme reflects the core of the change in our corporate culture. The service experience of our customers is our number one priority. Home is important to people and close to their hearts, and we want to serve them accordingly.

Our objective is to improve our customers’ experience. In our service culture, we ensure that the customer comes first by using concrete actions that increase interaction with customers, improve the quality of our customer encounters and ensure that we take care of customer matters all the way to the end.

Our customer queries are mainly forwarded to SATO's Contact centre. Our customer service employees are in charge of solving our customers' problems all the way, even though some of the concrete actions will still be performed by our partners. Our customer service employees are trained to serve our customers in more ways through all of our service channels.