SATO is a reliable and professional long-term lessor. Our broad range of rental apartments serves our customers in their changing situations and enables life-long housing solutions. Our aim is to continuously improve the SATO customer experience and develop our operations. We monitor the level of customer experience in service quality in different situations and aim to engage our customers in cooperation to improve the enjoyment of our residents. With regard to rental relationships, we comply with the Good rental practice guideline prepared in cooperation between Finnish Tenants, the Finnish Landlord Association, the Finnish Real Estate Federation and RAKLI, the Finnish Association of Building Owners and Construction Clients.
Competent employees committed to common goals play an important part in our ability to reach our objectives. Meaningful work, combined with an open and inspiring corporate culture and wellbeing at work, are directly reflected in the customer experience, and vice versa. We monitor our employee satisfaction through a personnel satisfaction survey and performance appraisals.
SATO's business model is based on a large network of suppliers. The employment impact of our network is approximately 2,700 person work years. In 2016, we developed the evaluation of our employment impact to cover all investments, maintenance and upkeep services, as well as other purchased services. In addition to the direct employment impact, the evaluation focused on other indirect impacts. For example, the indirect impacts of construction and renovations on the construction industry and building services were evaluated in addition to the direct impact of construction sites.
We have begun to audit the quality of major suppliers and construction sites in order to verify the quality of customer service and deliveries.
Investments in new buildings are usually made close to good transportation routes to reduce the environmental load during the use of these buildings. We are continuously monitoring energy consumption in our properties in order to identify any possibilities to reduce consumption and to launch necessary measures.
We want to be a competitive and sustainable investment object to investors. We communicate and report our operations transparently in accordance with international accounting standards and the corporate governance of listed Finnish companies, and prepare our sustainability reports in accordance with the GRI framework. In 2016, we took part for the second time in the Global Real Estate Sustainability Benchmark (GRESB) which evaluates the sustainability of operations in the real estate industry. We received four out of five stars and renewed the best possible rating, i.e. Green Star.
The goal of our risk management is to ensure operational continuity as well as achieving SATO’s strategic and financial aims. The highest responsibility for risk management is held by our Board of Directors, which decides on the targets for risk management and monitors the main risks. Risk management is part of SATO’s strategy process, operational management and business processes.
We took part in the development of housing and the real estate industry in various associations. SATO is represented in the Board of Directors, the executive group of housing and many committees of RAKLI. SATO is also represented in the Boards of Directors of Suomen Asuntoliitto ry (Finnish Housing Association) and Asuntoreformiyhdistys ry (Finnish Housing Reform Association). Being a member of the Helsinki region chamber of commerce and being represented in its various bodies, SATO is identifying the needs of business life in the Helsinki metropolitan area for housing and is involved in the improvement of construction preconditions for new rental apartments.
We act against the shadow economy.
SATO makes an annual Christmas donation to a selected destination - mainly to support children or families. In the past years we have been supporting the New Childrens' Hospital 2017 project, donating to the Red Cross for work with the refugee crisis, and last year we made our Christmas donation to the homeless organisation Vailla vakinaista asuntoa ry. In addition to annual donations we react to natural disasters by making nonrecurring contributions.