Accessibility statement

The Act on the Provision of Digital Services primarily requires organisations operating in an official capacity to ensure their digital services—such as websites and mobile applications—comply with accessibility standards. In addition to public authorities, the accessibility requirements also apply to public sector institutions and certain associations.

The Act on the Provision of Digital Services' requirements and obligations includes sato.fi in the context of online housing services. We aim to serve all our customers equally and are therefore committed to ensuring that the entire sato.fi website and the digital resident service OmaSATO comply with the requirements of the Act on the Provision of Digital Services. We also aim to meet the accessibility requirements of the European standard EN 301 549.

We assess the accessibility of our websites using accessibility tools and take these requirements into account when developing all new features.

Accessibility status

The websites sato.fi and OmaSATO mostly meet the A and AA-level accessibility criteria (WCAG 2.1) required by the Act. Notable shortcomings are described below.

Content that is not accessible or contains identified issues

• The alt texts of photo and illustration images are incomplete, especially on housing and building pages. Generating appropriate alt texts is challenging due to the large number of images and the technical structure and background automation involved. Our likely solution is to apply a so-called decorative image alt text. The timeline of the solution is not yet determined. (WCAG 1.1.1)

In addition, we aim to ensure that the content order on the websites, particularly on mobile devices, is as logical as possible. (WCAG 1.4.10)

Note: The Enjoying your home guide on sato.fi, including its language versions, is not yet accessible. We aim to publish the content as web pages by 2027 at the latest. We are also continuing accessibility work on the printable lease agreement and rent payment form.

Content from other systems

Some content on our websites originates from external systems and any potential accessibility issues in this content are due to the original sources. None of this content relates to the online housing service.

• Open job postings

• Press and stock exchange releases with attachments

• PDF files of financial reports

Accessibility evaluation

The accessibility audition of SATO's digital services was conducted on fall 2025, and we have fixed most of the noted flaws in the first half of 2026.

Give us feedback

If you notice significant accessibility issues on sato.fi or OmaSATO, please let us know. On the feedback form, select the category “Other” to ensure your message reaches the correct team.

Feedback form ›

Accessibility oversight

In Finland, compliance with accessibility requirements is monitored by the Finnish Transport and Communications Agency, Traficom. If you have submitted accessibility feedback to us and are not satisfied with our response, you may contact Traficom.

Finnish Transport and Communications Agency Traficom
Digital accessibility and oversight unit
saavutettavuus@traficom.fi
Switchboard phone number: 029 534 5000

Accessibility statement updates

This accessibility statement was created in June 2025 and has been updated in Dec 2025 and in July 2026.

This page was translated using artificial intelligence. In the event of discrepancies, the Finnish version shall prevail.