Contact
Rent payment information for SATOhomes will change on 1 Apr, 2023
As of 1 April, 2023, our partner Ropo Capital Oy will be responsible for sending our invoices, processing payments and customer service related to payments.
Due to this change, the bank account number and reference number for rent payments will change. Customers have been notified of the change in their payment information with a customer bulletin and new rent payment form sent by mail on 3 March, 2023. However, please pay the March rent using the old payment information.
Please note that SATO or Ropo Capital Oy never send rent payment information by text message.
Question about rent payment?
You can check you rental payment info easily at OmaSATO. Please note, there is an approximately 2 days delay between payment and it showing up at OmaSATO.
Looking for a home?
By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application.
Defect report
Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see building contact details below).
Subscribe newsletter
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Other issue
Questions about living in SATOhome, residents' cooperation, or perhaps B2B issues?
Contact info of your home building
Service Manager and maintenance company
Call customer service
Our phonelines are quite busy at the moment. If you can, favor other methods to contact us, like OmaSATO and sato.fi chat.
+358 20 334 443
Opening hours Mon-Thu 8-17, Fri 9-16
Exceptions in opening hours
Phonelines and chat are closed on Thu 9 Mar, from 14.00 to 15.00.
All offices as well as our customer service and sato.fi's chat are closed on Public Holidays.
Chat with us
You can find the chat on the low righthand corner of the page. SATObot is there for you 24/7, and if it does not know the answer to your questions, available Customer Service Specialist comes to aid on
Mon-Thu 10-20, Fri 10-18, Sat-Sun 10-16.
Telia 02033-number (SATO Customer Service): €0,084 /min
Calls from abroad charged at the country's international call rate plus the appropriate rate for calls within Finland.
Telia 0201-numbers:
Calls from landline phones €0,0828 /call + €0,07/min
Calls from a mobile phones €0,0828 /call + €0,17/min
Calls from abroad charged at the country's international call rate plus the appropriate rate for calls within Finland.
All call rates incl. VAT 24 %
Frequently asked questions
If urgent repair work is needed in your apartment, contact the maintenance company. You will find the contact details by writing your street address on 'Contact details of your home building' box at Contact us -page. If the need for maintenance is less urgent, you can send us a message at OmaSATO. OmaSATO knows who to forward you message to, so you don't have to worry if you know the responsible actor.
Some wear and tear in your apartment is normal. However, sometimes it is sloppiness that causes an extra reason for cleaning or repairs. In these situations we will invoice you in accordance with the List of customer charges.
Whatever home-related issue is on your mind, don't hesitate to contact our customer service for advice.
1. Add homes to your application
Take a look at our selection of homes and choose the ones you like the best at Find a Home. Don’t hesitate to collect more than one apartment to your application. You can edit the application later, and add or remove apartments to your liking.
2. Identify and apply
After you have chosen apartments for your application, please identify with your online banking credentials, Mobile ID, or OmaSATO. Our policy is to check the payment history of applicants from the database of the credit information company Suomen Asiakastieto Oy. Please note that the results of the check are visible to all applicants. We will also check your possible SATO customer history, incl. notes of residential disturbances.
If you do not want to identify online, you can only apply for the state-subsidized ARA apartments.
3. Visit and decide
It is very important for you to visit the apartment in real life or virtually before deciding to rent it. We give a visiting opportunity for several customers at the same time. Sometimes there can be so many customers interested in the same home, we cannot show the apartment for all of them.
After you have visited the apartment and have let us know of your interest, our Sales Representative contacts you. Since there are several customers visiting the apartment at the same time, it may happen that we cannot offer it to you. If this happens, you will get instructions from us on how to extend your application.
You will not be charged a letting agency fee by SATO or SATO's rental agents in any situation.
Laguma kharash garaynayo oo laguuguma jaarjar garaynayo qiimaha eegansiyadu qaataan ee sida SATO ama SATO’s marnaba ee wakiilada wax kireeya oo kale.
لن يتم تحميلك رسوم وكالة التأجير عن طريق SATO أو أو وكلاء التأجير التابعين لـ SATO تحت أي ظروف.
Ei SATO ega tema üüriagentuurid ei võta teilt ühelgi juhul üürivahendustasu.
SATO ve SATO evlerine arabulucuk eden taraflar sizden hiç bir durumda aracılık ücreti istemezler.
SATO или посреднические фирмы никогда не взимают комиссионный сбор за арендную квартиру.
SATO et les intermédiaires de logements SATO ne vous réclameront jamais de frais de commission pour votre location.
You've come to the right place. You'll find the paper forms used most commonly at SATO on .pdf here:
Where can I find the rules and regulations of SATO buildings?
Offices
SATO rental apartments, Helsinki Metropolitan Area
Tel +358 (0) 20 334 443
Fax +358 (0) 0201 34 4353
Call rates
Company invoicing
Please use e-invoices. If you have any questions about B2B invoicing, please contact us at palvelukeskus@sato.fi
Please note that the B2B invoicing addresses are not related to rent payments. If you need advice in rent payments, please contact our customer service.
Rental apartments for B2B customers
Looking for a rental home for your employee? Email our B2B team.
Available rental apartments
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