Question about payments?

You can check you rental payment info easily at OmaSATO. Please note, there is an approximately 2 days delay between payment and it showing up at OmaSATO.

Looking for a home?

By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application.

Defect report

Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see below).

Message us

Questions about home issues, residents' cooperation, or anything else? Message us at OmaSATO.

Call Customer Service

Our phonelines ar quite busy at the moment. If you can, favor other methods to contact us, like OmaSATO and sato.fi chat.

Opening hours Mon-Thu 8-17, Fri 9-16

Call rates

Exceptions in opening hours

On Wed 23rd Dec we close at 4 pm, but sato.fi's chat is open until 6 pm

Thu 31st Dec we close both the customer service and the chat at 4 pm

Although we are closed on Public Holidays, sato.fi's chat is open on Epiphany 6th Jan from 10 am to 4 pm

All offices are closed on Public Holidays

Chat with customer service

The chat is open whenever there is a Customer Service Specialist available. Chat is open Mon-Thu 10-20, Fri 10-18, Sat-Sun 10-16.

Open chat

at the bottom of this page

Send email

We answer emails in 5 days.

If you are our resident, do consider using OmaSATO to get in touch. That way we can easily identify you as our customer and help you faster.

Chitchat with us in social

We would love to hear from you in our social media channels. However, if you have a defect to report, use faster channels - we recommend OmaSATO for that!