You can check you rental payment info easily at OmaSATO. Please note, there is an approximately 2 days delay between payment and it showing up at OmaSATO.
By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application.
Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see below).
Questions about living in SATOhome, residents' cooperation, or perhaps B2B issues?
Service Manager and maintenance company
Our phonelines ar quite busy at the moment. If you can, favor other methods to contact us, like OmaSATO and sato.fi chat.
Call ratesOpening hours Mon-Thu 8-17, Fri 9-16
Exceptions in opening hours
All offices are closed on Public Holidays
Fri 29th Apr our phonelines will close at 1pm. Sato.fi's chat is closed from 10am to 1pm and 3pm to 6pm.
The chat is open whenever there is a Customer Service Specialist available. Chat is open Mon-Thu 10-20, Fri 10-18, Sat-Sun 10-16.
Kaivokatu 8 (CityCenter, 9th floor), 00100 Helsinki
Open by appointment only, Mon-Fri 8-16.
Please note: For the time being, visits to our rental housing service points are by appointment only. Please make an appointment in advance by calling +358 50 560 7289 if you need to pick up keys. If the keys are asked to be collected from the maintenance company, please do so. In other matters, do contact our Customer Service.
Tel +358 (0) 20 334 443
Fax +358 (0) 0201 34 4353
Exceptions in opening hours
All offices are closed on Public Holidays
Please use e-invoices. If you have any questions about B2B invoicing, please contact us at palvelukeskus@sato.fi.
Please note that the B2B invoicing addresses are not related to rent payments. If you need advice in rent payments, please contact our customer service.