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Contact us

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Question about payments?

You can check you rental payment info easily at OmaSATO. Please note, there is an approximately 2 days delay between payment and it showing up at OmaSATO.

Looking for a home?

By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application.

Defect report

Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see below).

Message us

Questions about home issues, residents' cooperation, or anything else? Message us at OmaSATO.

Contact details of you home building

Service Manager and maintenance company

Call Customer Service

Our phonelines ar quite busy at the moment. If you can, favor other methods to contact us, like OmaSATO and sato.fi chat.

Opening hours Mon-Thu 8-17, Fri 9-16

Call rates

Exceptions in opening hours

On Tue 20th Oct we close at 11:00 am

On 22nd Oct we close at 2:30 pm

All offices are closed on Public Holidays

Chat with customer service

The chat is open whenever there is a Customer Service Specialist available. Chat is open Mon-Thu 10-20, Fri 10-18, Sat-Sun 10-16.

Open chat
at the bottom of this page
Send email

We answer emails in 5 days.

If you are our resident, do consider using OmaSATO to get in touch. That way we can easily identify you as our customer and help you faster.

Chitchat with us in social

We would love to hear from you in our social media channels. However, if you have a defect to report, use faster channels - we recommend OmaSATO for that!

Offices


SATO rental apartments, Helsinki Metropolitan Area

Kaivokatu 8 (CityCenter, 9th floor), 00100 Helsinki
Open by appointment only, Mon-Fri 10-16, with the exception of the first and last weekday of the month being open 8-16.

Please note: For the time being, visits to our rental housing service points are by appointment only. Please make an appointment in advance by calling +358 50 560 7289 if you need to sign an agreement or a lease termination notice, or pick up keys. In other matters, do contact our Customer Service.

Tel +358 (0) 20 334 443
asiakaspalvelu@sato.fi
Fax +358 (0) 0201 34 4353

Call rates

Exceptions in opening hours

All offices are closed on Public Holidays

B2B Invoicing

Please use e-invoices. If you have any questions about B2B invoicing, please contact us at palvelukeskus@sato.fi.

INVOICING ADDRESSES »

Please note that the B2B invoicing addresses are not related to rent payments. If you need advice in rent payments, please contact our customer service.