You can check you rental payment info easily at OmaSATO. Please note, there is an approximately 2 days delay between payment and it showing up at OmaSATO.
By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application.
Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see below).
Questions about home issues, residents' cooperation, or anything else? Message us at OmaSATO.
Service Manager and maintenance company
The chat is open whenever there is a Customer Service Specialist available. Chat is open Mon-Thu 10-20, Fri 10-18, Sat-Sun 10-16.
Kaivokatu 8 (CityCenter, 9th floor), 00100 Helsinki
Open by appointment only, Mon-Fri 10-16, with the exception of the first and last weekday of the month being open 8-16.
Please note: For the time being, visits to our rental housing service points are by appointment only. Please make an appointment in advance by calling +358 50 560 7289 if you need to sign an agreement or a lease termination notice, or pick up keys. In other matters, do contact our Customer Service.
Tel +358 (0) 20 334 443
asiakaspalvelu@sato.fi
Fax +358 (0) 0201 34 4353
Exceptions in opening hours
On 30th April we close at 4 om
All offices are closed on Public Holidays
Please use e-invoices. If you have any questions about B2B invoicing, please contact us at palvelukeskus@sato.fi.
Please note that the B2B invoicing addresses are not related to rent payments. If you need advice in rent payments, please contact our customer service.