Contact us
Question about payments?
You can check you rental payment info easily at OmaSATO. Please note, there is an approximately 2 days delay between payment and it showing up at OmaSATO.
Looking for a home?
By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application.
Defect report
Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see below).
Other issue
Questions about living in SATOhome, residents' cooperation, or perhaps B2B issues?
Contact details of you home building
Service Manager and maintenance company
Call Customer Service
Our phonelines ar quite busy at the moment. If you can, favor other methods to contact us, like OmaSATO and sato.fi chat.
Call ratesOpening hours Mon-Thu 8-17, Fri 9-16
Exceptions in opening hours
All offices are closed on Public Holidays
Chat with customer service
The chat is open whenever there is a Customer Service Specialist available. Chat is open Mon-Thu 10-20, Fri 10-18, Sat-Sun 10-16.
Open chat
at the bottom of this page
Frequently asked questions
Offices
SATO rental apartments, Helsinki Metropolitan Area
Kaivokatu 8 (CityCenter, 9th floor), 00100 Helsinki
Open by appointment only, Mon-Fri 8-16.
Please note: For the time being, visits to our rental housing service points are by appointment only. Please make an appointment in advance by calling +358 50 560 7289 if you need to pick up keys. If the keys are asked to be collected from the maintenance company, please do so. In other matters, do contact our Customer Service.
Tel +358 (0) 20 334 443
asiakaspalvelu@sato.fi
Fax +358 (0) 0201 34 4353
Exceptions in opening hours
Our CityCenter office will be closed on Fri 12th Nov
All offices are closed on Public Holidays
B2B Invoicing
Please use e-invoices. If you have any questions about B2B invoicing, please contact us at palvelukeskus@sato.fi.
INVOICING ADDRESSES »
Please note that the B2B invoicing addresses are not related to rent payments. If you need advice in rent payments, please contact our customer service.