Your trusted person to help you out in everyday issues
SATO House Experts are the familiar trusted persons who almost all SATO residents can turn to when they need a hand with an everyday issue.
Together with the maintenance company, House Experts make sure that homes and home buildings remain in good condition and are pleasant places to live. They handle defect reports, carry out minor repairs in homes and fix minor faults in heating, water and ventilation equipment, for example. They also inspect apartments that are becoming available and show homes to new residents.
The maintenance company, in turn, takes care of matters such as keys, weekend and evening on-call services, mechanised outdoor maintenance and cleaning.
When your kitchen tap is leaking or a ventilation window will not open, you can ask your home building’s House Expert for help by submitting a defect report in OmaSATO. You can also contact them through SATO Customer Service when needed.
You do not need to know whether the issue should be handled by the House Expert, the maintenance company or the Service Manager. When you submit a defect report in OmaSATO, it is automatically directed to the right person.