Frequently asked questions

If urgent repair work is needed in your apartment, contact the maintenance company. You will find the contact details by writing your street address on 'Contact details of your home building' box at Contact us -page. If the need for maintenance is less urgent, you can send us a message at OmaSATO. OmaSATO knows who to forward you message to, so you don't have to worry if you know the responsible actor.

Some wear and tear in your apartment is normal. However, sometimes it is sloppiness that causes an extra reason for cleaning or repairs. In these situations we will invoice you in accordance with the List of customer charges.

Whatever home-related issue is on your mind, don't hesitate to contact our customer service for advice.

1. Add homes to your apartment application

Visit our Find a home page to browse our range of rental apartments and to add interesting homes to your application. If you change your mind or other intriguing apartments become available, you will be able to edit your application and add or remove homes later on. And do not worry, sending us an application does not commit you to anything.

2. Identify yourself and send your application

Once you have selected the homes for your application, identify yourself using your online banking codes or mobile ID. This identification will enable us to save your details securely, check your credit history, avoid any misconduct and identify you as a home-swapper if you already live in a SATO home.We will check the credit data history of applicants from the database of Suomen Asiakastieto Oy. If you are renting a home together with someone else, both of you will see if you pass the credit history check. We will also check the details of your possible previous history as a SATO customer, including any disturbance notices.

If you do not want to go through the sign-in process involving identification, you will only be able to apply for our ARA-subsidised rental homes.

3. View the home and decide

Once you have submitted your application and it checks out, we will contact you automatically. In some cases we need to check the application out manually, and it may take a bit more time for us to contact you.

It is important that you visit the apartment either on site or by taking a virtual tour before deciding if you want to rent it. As soon as we have processed your application we will usually let you choose the most suitable viewing time online. Easy!

Once you have visited the apartment and confirmed us that you are interested in renting it, you can sign a lease before you even leave the apartment showing. Otherwise our sales consultant will get in touch with you, and signing the lease is swiftly done online!

Good to know

• We allow several applicants to view a home at the same time. At times there are so many applicants for one apartment that we can only provide a viewing for some of them.
• Because there are several customers viewing the apartment at the same time, it is possible that we may not be able to offer it to you. In that case, we will let you know how to renew your application.

If you need help with applying for an apartment, our customer service will be happy to help you. Choose your preferred way to contact below.