Question 1

How to file a defect report?

Accepted Answer

If urgent repair work is needed in your apartment, contact the maintenance company. You will find the contact details by writing your street address on 'Contact details of your home building' box at Contact us -page. If the need for maintenance is less urgent, you can send us a message at OmaSATO. OmaSATO knows who to forward you message to, so you don't have to worry if you know the responsible actor. Some wear and tear in your apartment is normal. However, sometimes it is sloppiness that causes an extra reason for cleaning or repairs. In these situations we will invoice you in accordance with the List of customer charges. Whatever home-related issue is on your mind, don't hesitate to contact our customer service for advice.

Question 2

How to apply for a rental apartment?

Accepted Answer

1. Add homes to your apartment application. Visit our Find a home page to browse our range of rental apartments and to add interesting homes to your application. If you change your mind or other intriguing apartments become available, you will be able to edit your application and add or remove homes later on. And do not worry, sending us an application does not commit you to anything.2. Identify yourself and send your application. Once you have selected the homes for your application, identify yourself using your online banking codes or mobile ID. This identification will enable us to save your details securely, check your credit history, avoid any misconduct and identify you as a home-swapper if you already live in a SATO home.We will check the credit data history of applicants from the database of Suomen Asiakastieto Oy. If you are renting a home together with someone else, both of you will see if you pass the credit history check. We will also check the details of your possible previous history as a SATO customer, including any disturbance notices. If you do not want to go through the sign-in process involving identification, you will only be able to apply for our ARA-subsidised rental homes.

Frequently asked questions

Most popular

Which topic is on your mind?

Didn't find what you were looking for?