Frequently asked questions

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Rent payment information for SATOhomes will change on 1 Apr, 2023

As of 1 April, 2023, our partner Ropo Capital Oy will be responsible for sending our invoices, processing payments and customer service related to payments.

Due to this change, the bank account number and reference number for rent payments will change. Customers have been notified of the change in their payment information with a customer bulletin and new rent payment form sent by mail on 3 March, 2023. However, please pay the March rent using the old payment information.

Please note that SATO or Ropo Capital Oy never send rent payment information by text message.

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If urgent repair work is needed in your apartment, contact the maintenance company. You will find the contact details by writing your street address on 'Contact details of your home building' box at Contact us -page. If the need for maintenance is less urgent, you can send us a message at OmaSATO. OmaSATO knows who to forward you message to, so you don't have to worry if you know the responsible actor.

Some wear and tear in your apartment is normal. However, sometimes it is sloppiness that causes an extra reason for cleaning or repairs. In these situations we will invoice you in accordance with the List of customer charges.

Whatever home-related issue is on your mind, don't hesitate to contact our customer service for advice.

File a defect report at OmaSATO Contact us List of customer charges (incl. translations)

1. Add homes to your application

Take a look at our selection of homes and choose the ones you like the best at Find a Home. Don’t hesitate to collect more than one apartment to your application. You can edit the application later, and add or remove apartments to your liking.

Find a home

2. Identify and apply

After you have chosen apartments for your application, please identify with your online banking credentials, Mobile ID, or OmaSATO. Our policy is to check the payment history of applicants from the database of the credit information company Suomen Asiakastieto Oy. Please note that the results of the check are visible to all applicants. We will also check your possible SATO customer history, incl. notes of residential disturbances.

If you do not want to identify online, you can only apply for the state-subsidized ARA apartments.

SATO's data protection Find an ARA apartment

3. Visit and decide

It is very important for you to visit the apartment in real life or virtually before deciding to rent it. We give a visiting opportunity for several customers at the same time. Sometimes there can be so many customers interested in the same home, we cannot show the apartment for all of them.

After you have visited the apartment and have let us know of your interest, our Sales Representative contacts you. Since there are several customers visiting the apartment at the same time, it may happen that we cannot offer it to you. If this happens, you will get instructions from us on how to extend your application.

I would like to swap my SATOhome, what should I do?

How to terminate the lease agreement?

Where can I find the rules and regulations of SATO buildings?

Which topic is on your mind?

Finding a home

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