SATO's year 2022
Improved customer satisfaction strengthened customer retention
SATO in
CEO's review
"Despite the economic uncertainty, there is demand for rental apartments in Finland, and the urbanisation trend continues. We continued to develop the customer experience at SATO during the year. Our tenant turnover for the reporting year fell and our customer satisfaction improved."
Strategy
Sustainability
Highlights
Six SATOhouses picked to ostavastuullisesti.fi (buy sustainably) website
The selected homes are i.a. energy efficient, and an excellent choice for residents looking for sustainable choices.
From district heat to geothermal heat
Altogether nine buildings will switch from district heat to geothermal heat as their form of heating in Reimarla residential area in Helsinki. The Reimarla geothermal heat project is a significant investment for SATO and unique in scope even on a national scale.
Textile recycling in SATOhouses
Only 20% of used textiles are recycled. In order to boost interest in recycling, SATO piloted a clothing collection point at its Kauppakartanonkatu property in Helsinki.
Rental home in an apartment building considered the most sustainable choice
SATO’s study found that living in a rental apartment is considered to be the most sustainable type of housing. When renting in an apartment building, it is easy to make sustainable choices in your daily life, and rental housing providers have better resources for investing in sustainability than individual residents.
Accessible rental home
For Beataleea Kuoppala, a rental home that has been renovated to make it accessible enables independent and self-determined living – with her canine companion.