Enjoying your home

You will find the address of the key management location either on the 'Welcome to your SATOhome' email we sent you or at OmaSATO.

Please do not receive the keys directly from the previous resident. We are keeping record of the keys, and will charge you for the possible missing ones when you move out.

If your agreement includes a security deposit, please make sure to pay it at least a couple of days before collecting your keys. This ensures the payment is processed in time and your key pickup goes smoothly. Payments made via the MyRopo service are recorded immediately.

When picking up the keys, prepare to present

• your valid official ID (such as driving licence or passport)
• signed lease agreement°

Please note that the keys are given only to the person who has signed the lease with SATO. We do not hand over the keys in exchange for a mandate.

If you're moving from one SATO home to another you can order a key courier°° to carry your home keys. Read more about the benefits for residents switching SATOhomes >

General instructions

You will get the keys to your new home after 12 midday on the first day your lease agreement is valid. If that day falls on a weekend or public holiday, you will get the keys on the following working day after 12 midday.

If you need extra keys, you can order them via OmaSATO.

Contact us as soon as you can via OmaSATO if you lose a key. For rekeying prices see the List of customer charges.

°If you’ve signed the lease agreement electronically, you can show it, for example, on your phone when you pick up the keys.
°°The key courier operates in Helsinki, Vantaa, Espoo, Kauniainen, Kirkkonummi, Järvenpää, Kerava, Tuusula, Nurmijärvi ja Porvoo.

Once you’ve cleaned the apartment and moved your belongings to your new home, return the keys of your old home no later than by 12:00 midday on the business day following the date of termination of your lease agreement.

You can check the drop-off place's address from the lease termination instructions email we have sent you, at OmaSATO or by reaching out to our customer service. We recommend you also check the opening hours beforehand.

If you’re moving from one SATOhome to another, you can conveniently return your keys using a key courier by ordering the service through OmaSATO. OmaSATO recognises you as a SATOhome shifter. When you return your keys via the key courier, the courier photographs the keys and carries them in a closed envelope to the key management.

Also remember to return any high-security lock and car parking space heater outlet keys. Please leave the high-security lock unlocked when you move out.

It’s really important that you do not give your home keys directly to the next resident. We keep a record of the keys and will invoice you for any missing keys and re-keying of locks. We will also invoice any re-keying costs that may arise from the late return of the keys.

°The key courier operates in Helsinki, Vantaa, Espoo, Kauniainen, Kirkkonummi, Järvenpää, Kerava, Tuusula, Nurmijärvi ja Porvoo.

Remember to update your electricity, water and internet contracts when moving to a new home.

Electricity

Electricity is not included in the rent unless this is mentioned separately in the lease agreement. You should enter into an electricity contract with the electricity company of your choice so that the electricity connection of your new home will be on starting from your moving-in day.

Water

You do not need a separate contract for water. In SATOhomes, water charges are based either on the number of residents or on actual water consumption. This is a fairer way to bill than dividing the building's total water use equally between all apartments. Therefore the water is not included in rent but ivoiced separately.

Internet connection

Internet connection is included in the rent of approximately 22,000 SATO rental homes, so your new home building is likely to be ready for Telia broadband access.

As a SATO resident you will have access to a broadband connection at the basic speed free of charge, and special discount rates will be available from Telia for faster speeds.

To start using the broadband connection, call Telia’s Customer Service on 0200 11611.

No. Under the Act on Residential Leases, smoking is prohibited in your rental home and its outdoor areas, including the balcony, terrace and private yard. The smoking ban also applies to visitors, so please make sure your guests are aware of it and comply with it.

In SATO homes, the smoking ban also applies to e-cigarettes and water pipes, as well as the shared areas of your building. In most cases, however, there is a designated smoking area on the building grounds.

Newly completed or recently renovated buildings that are wholly owned by SATO are completely smoke-free. Smoking is also prohibited in the outdoor areas of these buildings unless there is a separately designated smoking area.

You can find the detailed terms and conditions on the back of your lease agreement. Please note, however, that the amendments to the Act on Residential Leases that take effect on 1 October 2026 also apply to lease agreements signed before the amendments enter into force with regard to the smoking ban. Breaching the smoking ban may result in the termination of your lease agreement.

Good to know: If SATO only owns some of the apartments in your building, you may have an owner-occupied apartment next door. For the time being, the smoking ban under the Act on Residential Leases does not apply to owner-occupied apartments.

Can SATO make exceptions to the smoking ban?

The purpose of the smoking ban is to improve residents’ comfort and reduce the health risks caused by smoke. At SATO, we follow the principles of the Act on Residential Leases and the objectives of the legislation, and we want to treat all our residents equally. We will not make exceptions to the smoking ban.

In most SATO buildings, you can rent a parking space for your car or motorcycle through the maintenance or parking company. In some buildings, parking spaces are rented directly via OmaSATO. You can always check how parking spaces are rented in your building in OmaSATO.

Parking spaces are subject to a fee, and a written lease agreement is always signed. Parking spaces are mainly rented to residents and commercial tenants of each building. As a rule, you can rent one parking space. If spaces remain available, we may also rent them to residents or commercial tenants of other SATO buildings, or two spaces may be rented to the same resident.

If parking spaces are not available right away, you can join a waiting list for spaces rented through the maintenance or parking company. For parking spaces rented via OmaSATO, you can use the parking space alert.

Please note that visitor parking spaces are intended for residents’ guests only.

Never park your vehicle on the emergency access routes, not even for a short time. Emergency access routes are marked in the yard with signs.

If urgent repair work is needed in your apartment, contact the maintenance company. You will find the contact details by writing your street address on 'Contact details of your home building' box at Contact us -page. If the need for maintenance is less urgent, you can send us a message at OmaSATO. OmaSATO knows who to forward you message to, so you don't have to worry if you know the responsible actor.

Some wear and tear in your apartment is normal. However, sometimes it is sloppiness that causes an extra reason for cleaning or repairs. In these situations we will invoice you in accordance with the List of customer charges.

Whatever home-related issue is on your mind, don't hesitate to contact our customer service for advice.

You can hang, for example, paintings, shelves or a television onto the walls of your SATOhome, as long as you remember these basic rules:

• When mounting anything onto a wall, make sure you take the wall material
  into consideration to ensure the drilling and mounting are safe and tidy. Instructions are available e.g., in hardware stores.
• Do not not mount anything heavy onto the light dividing walls.
• Do not make holes or mount anything onto the bathroom walls (inside or outside) or the walls that have a flue behind them.

Do not mount anything else than fire alarms on the ceiling.

Holes or mountings are not allowed in the fixtures, such as cupboards, or balcony.

SATO's Service Manager (in some houses Building Manager) helps you

• in administrative and financial issues related to the property (such as maintenance contracts and waste management)
• if the maintenance company has not responded to your request for repair work within a reasonable period of time
• any disturbance issues
• residential cooperation
• apartment repairs and inspections
• if you would like to renovate your home by yourself or make amendments or extra installations
• if you think there may be damage to your home caused by moisture or other defects or omissions that may pose a risk to residents or the property, please report this without any delay to the maintenance company as well as the building management company

You can find the name of your home building's Service Manager at OmaSATO or by typing your address on Contact details of your home building at Contact us page. The easiest way to contact your Service Manager is via OmaSATO.